We require all payment cancellation and adjustment requests in writing. Acceptable methods for transmitting requests are outlined below, in order of preference.
Online Contact Form
E-mail:
Snail Mail:
Payment Genius, Inc.
2555 McMillan St.
Eugene, OR, 97405
Payment Cancellations
You must request your payment cancellation in writing as outlined above. Cancellations are processed within 2 business days and money is returned to the customer’s credit card account within 7 business days.
Depending on the current status of your payment, different fees apply to cancellations. There are 4 stages of processing payments: Payment Request Received, Credit Card Processed, Payment In Progress, Payment Completed.
- Payment Request Received: After you submit your payment request online there can be a delay of up to 24 hours during which your card may not have been charged. If your payment is in this stage, there is NO FEE to cancel the payment.
- Credit Card Processed: After your credit card has been billed, there is a 5% charge to process a cancellation. You will be refunded your payment (including processing fees and any shipping and handling fees) minus 5% of that total.
- Payment In Progress: Once we have mailed your payment, the only way to cancel the payment is to cancel the physical check. Our bank charges us $30.00 for this service, and we charge you the same amount. There is also a 5% cancellation fee. In this stage, we are unable to refund any shipping and handling fees. You will receive your total payment amount, minus 5%, minus any shipping and handling charges, minus the $30.00 bank charge.
- Payment Completed: This means that your Payee has received their funds and your payment has been completed. We cannot refund any monies once the transfer of funds has been completed. You should contact the Payee if you require any monies returned.
Payment Adjustments
You must request your payment adjustment in writing as outlined above. Adjustments are processed within 2 business days. Any monies to be returned to the customer are returned to the customer’s credit card account within 7 business days.
Depending on the current status of your payment, different fees apply to adjustment. There are 4 stages of processing payments: Payment Request Received, Credit Card Processed, Payment In Progress, Payment Completed.
- Payment Request Received: After you submit your payment request online there can be a delay of up to 24 hours during which your card may not have been charged. If your payment is in this stage, there is NO FEE to change the payment.
- Credit Card Processed: After your credit card has been billed, there is a 2.5% charge to any additional funds which are to be added to your payment. There is a 5% charge to process any amount of refund.
- Payment In Progress: Once we have mailed your payment, any additional funds which should be sent to your payee must be processed as a normal transaction. You can simple make another payment through our system. The only way to reduce the amount of your payment is to cancel the physical check and send a new one. Essentially, we must treat this as a cancellation of payment. Our bank charges us $30.00 for this service, and we charge you the same amount. There is also a 5% cancellation fee. In this stage, we are unable to refund any shipping and handling fees. You will receive your total payment amount, minus 5%, minus any shipping and handling charges, minus the $30.00 bank charge. You may send your adjusted payment through our online system.
- Payment Completed: This means that your Payee has received their funds and your payment has been completed. We cannot refund any monies once the transfer of funds has been completed. You should contact the Payee if you require any monies returned. If you wish to send additional funds to the Payee, simply make another payment through our online system.
If you have additional questions or concerns regarding any payment cancellation or adjustment, please contact us using our online form.
